Staccato is managed by a group of Philadelphia-based, experienced managers who established their sterling reputations during the explosive IT wave of the 1990s. All of Staccato’s founding partners trace their roots back to Actium, a very successful consulting firm during that period. The key to Actium’s success was their 97% customer satisfaction ratio, in which every Actium employee took tremendous pride. While the partners carried the secrets of Actium’s earlier prosperity to other subsequent companies, they also took note of the practices which caused declining growth at the end of the 1990s.

A primary catalyst for the negative downturn was the “relaxing” of hiring criteria due to the overwhelming demand in the marketplace for IT consultants. With revenue and profit as the guiding forces, many firms responded with a less stringent recruiting filter to meet the rising demand. The amount of attention paid to customers also relaxed, as IT consulting firms began to feel that they were firmly implanted in the driver’s seat as the hottest area of growth in the economy of the 1990s. Paradoxically, this led to a steep decline in overall revenue growth as customers became increasingly dissatisfied with the level of overall professional services being delivered.

Understanding this seismic shift, the founding partners set out to recalibrate the compass and build a firm with which all regional customers would seek to strike a relationship, and all local IT consulting professionals would strive to be associated. You have the commitment of each of these founding partners, that we will hold true to the principles of integrity and excellence (which form our North Star), and no matter what economic conditions prevail, we will never relax our standards, or take our clients for granted.
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